Privacy Policy

Last updated 20 August 2025

HIGHSEAS MIGRATION AND EDUCATION CONSULTANTS  ABN 50 221 265 206 (referred to as we, us or our) recognises the importance of protecting your personal information. This Privacy Policy explains our commitment to safeguarding the personal information you share with us, or that we collect when delivering our migration resources, support and advice (our Services), or when otherwise engaging with you.

Information we collect

Personal information

Personal information refers to details or opinions about an individual that can identify them, whether the information is true or not, and whether it is recorded in written form or not.

The types of personal information we may collect include, but are not limited to: 

• your full name
• your photograph, if required for visa applications
• your contact details (email, street address, phone number)
• your employer details and job title
• your date of birth
• your payment information (processed through secure third-party providers)
• your preferences and/or opinions
• feedback, survey responses or other information you provide to us
• sensitive information (see below)
• records of services you have enquired about or used, and our responses
• support requests and how we handled them
• information about your use of our Services (e.g., cookies, browser type, operating system, domain name, and communications with our online platforms)
• additional information you provide directly or indirectly through associated applications, social media, or accounts you connect with us
• browser session details, location data, device/network details, page view statistics, search activity and browsing behaviour; and
• any other information you provide to us or that we request as part of delivering our Services.

Sensitive information

Sensitive information is a type of personal information that is afforded a higher level of protection. This includes details such as racial or ethnic background, political views, religion, union or professional memberships, philosophical beliefs, sexual orientation or practices, criminal history, health information, and biometric data.

We may collect sensitive information such as:

• racial or ethnic origin
• criminal history
• health information; and
• sexual orientation or practices.

Unless required or permitted by law, we will only collect sensitive information with your consent.

How we collect personal information

We may collect personal information in the following ways: 

• Directly – when you provide it to us (e.g., via our website’s contact form, over the phone, via email, or while preparing your visa application).
• Indirectly – when you interact with our website, communications or online services.
• From third parties – such as analytics providers, cookie technologies, and marketing partners.

Why we collect, use and disclose personal information

We may collect, store, use and share personal information for purposes such as:

• delivering our Services, reviewing enquiries, and providing migration resources
• giving tailored migration advice, assessing visa eligibility, and preparing visa applications
• contacting you in relation to our Services and responding to enquiries
• internal record keeping, administration, invoicing and billing
• market research, analytics and improving our Services, platforms and applications
• advertising and marketing, including sending you information about our Services we believe may interest you
• complying with legal obligations and resolving disputes
• considering applications for employment; and
• any other purpose permitted or required by law.

Sensitive information will only be used for:

• the purposes you consent to
• providing accurate migration advice and visa application assistance
• closely related secondary purposes necessary to deliver our Services; or
• where required or authorised by law.

Disclosure of personal information

We may share personal information with:

• third-party service providers (e.g., IT, hosting, data storage, email marketing, payment processors, legal or professional advisors, debt collection, marketing providers)
• the Department of Home Affairs and other government agencies
• our employees, contractors or related entities
• business partners or agents
• prospective purchasers if our business assets are transferred
• courts, regulators, tribunals or law enforcement when required by law
• analytics providers such as Google Analytics or Facebook Pixel (see “Cookies” below for details); and
• any other parties as permitted or required by law.

Overseas disclosure

 While most of your information is stored in Australia, some third-party providers may store, transfer or access it from overseas. Where this occurs, we will ensure the recipient country has privacy protections similar to the Australian Privacy Principles, or take reasonable steps to ensure your information is safeguarded.

Your rights and choices

Providing information: By giving us personal information, you agree it will be managed in line with this Privacy Policy. You don’t have to provide information, but it may affect our ability to deliver our Services.

Third-party information: If you provide us with another person’s details, you confirm you have their consent.

Anonymity: Where practical, you may interact with us anonymously or using a pseudonym.

Access: You may request access to your personal information. In some cases, legal restrictions may apply, and we will advise you if access cannot be granted.

Correction: If any of your details are incorrect, incomplete, outdated or misleading, you can ask us to update them.

Complaints: If you have concerns about how we handle your information, you can contact us directly. If you’re not satisfied with our response, you can raise your complaint with the Office of the Australian Information Commissioner.

Storage and security

We take reasonable steps (physical, electronic and managerial) to secure personal information against unauthorised access, disclosure, misuse, loss or alteration. However, as transmission over the internet is never completely secure, information you share with us is at your own risk.

Cookies

Our website may use cookies from time to time. Cookies help remember your preferences and allow third parties (such as Google and Facebook) to display targeted ads. They do not reveal personal information unless you provide it yourself.

You may disable cookies through your browser settings, but this may limit access to parts of our website.

External websites

Our website may contain links to third-party sites. We do not control or take responsibility for the privacy practices of those sites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website. We encourage you to check periodically to stay informed.